This page provides an overview of social care in Haringey, along with key metrics that could affect social care. Understanding these metrics is important because they help contextualise the challenges with social care provision in each local authority. These statistics are important to keep in mind when reviewing the other pages.
Why are these metrics important? Population size and density can affect the demand for social care services. For example, if a local authority has a high population (relative to other areas), it may need to allocate more resources to meet care needs. Similarly, areas with high population density may require more care services due to the increased number of people living in close proximity. Inversely, areas with a low population density may have fewer care needs, but residents may face challenges accessing services due to the distance between them. Lastly, people in rural areas might live further away from services, which can impact their ability to access care, or make it more expensive to provide.
Understanding these metrics can help local authorities plan and allocate resources effectively.
Deprivation decile is a measure of the level of deprivation in a local authority. It is calculated by ranking areas in England from 1 (most deprived) to 10 (least deprived) based on factors such as income, employment, education, and health. A higher decile indicates lower levels of deprivation, while a lower decile suggests higher levels of deprivation. Understanding deprivation levels can help local authorities identify areas that may require additional support and resources to address social care needs.
Deprivation rank is a measure of the relative deprivation of a local authority compared to other areas in England. It is calculated by ranking areas from 1 (most deprived) to 32,844 (least deprived) Lower Layer Super Output Areas (LSOA), which can be thought of as “small areas”. This rank is based on factors such as income, employment, education, and health. A lower rank indicates higher levels of deprivation, while a higher rank suggests lower levels of deprivation. Understanding deprivation ranks can help local authorities identify areas that may require additional support and resources to address social care needs.
Many people want care, some receive care, but a significant number go without. What types of care are being requested? What care is actually provided? This section explores the gap between need and provision, the types of care available, and how our own data contributes to the understanding of these challenges.
Access Social Care and other Helplines providers are working to bridge this gap by providing free legal support to people who are struggling to access social care services. This first chart illustrates the types of calls we are getting.
The rest of this page distingushes between the different types of care provided to Working Age People and Older People, as we are able to disaggregate at a greater level of granularity.
Note: these values are a work in progress… expect these numbers to go up
This plot shows a breakdown of the types of requests for assistance received by Access Social Care and other helplines. Understanding the themes of these calls can identify areas where additional support and resources may be needed. For example, a high number of calls related to housing may indicate a need for more affordable housing options, while a high number of calls related to social care assessments may suggest a need for improved access to care services. The request types are:
Assessments: An assessment is a meeting or form to find out what help someone needs with daily tasks.
Care Plan: A care plan is a written agreement that lists the support you’ll get and who to contact if things change.
Carers: Carers are people who help a disabled or ill person with daily tasks.
Charging: Charging refers to checking if you can afford to pay for some of your care based on your savings.
Information Seeking: Information seeking means getting advice about available care options.
Legal Issues and Complaints: Legal issues and complaints involve reporting problems with your care to the council or an ombudsman.
Safeguarding: Safeguarding is protecting people from abuse or neglect.
Of course, high numbers also mean that people know where to call, and this number can be impacted by advocacy efforts. As a counterpoint, areas with low numbers may indicate a lack of awareness of available services or a need for more outreach to connect people with support.
To protect privacy, our minimum bin size is 5, which means that if we field 1-5 queries on a topic, we display 5.
Are you a helpline and would like to combine data resources? Let us know!
Access Social Care casework, AccessAva data, and helpline partner submissions
Working Age People
Knowing how many people are requesting social care, how many people are recieving care and what percent of people are disabled helps understand need and social care provision at a top level. For example, a high number of people requesting care may indicate a need for additional resources or services, while a low number of people receiving care may suggest a gap in service provision. Understanding these metrics can help identify areas where additional support may be needed.
MW was diagnosed with Functional Chronic Pain, she cannot walk without support, she holds on to her furniture to move around the house. She uses a wheelchair, especially when she goes out, with support from friends and family. She lives on second floor with 5 flights because of the way the building is designed and there is no lift. She never goes out because of the difficulties she experiences with the stairs. She needs help with cooking, cleaning, shopping and showering. She relies on friends and her mum who has knee replacement.
She was referred by the Social Prescriber who referred her onto also referred her to Croydon Adult Support, they told her they are short of staff to allocate her a social worker, so she was placed on a long waiting list. MW case still hadn’t progressed until the Social Prescriber, who had been recently trained on the Care Act, referred her to Access Social Care’s free legal Chatbot letter clinic.
The legal clinic volunteer completed a letter to Croydon Council with MW within a week which was sent to Adult Social Services. Access Social Care then called her after two weeks to complete a follow up survey. MW informed them that she had had an assessment and was waiting to hear back from Croydon following the panel meeting. Social Services has now done the assessment after which the panel offered MW 9 hours of social care support.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
This plot shows the types of care provided to working-age people in Haringey. Understanding the types of care available can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving personal care may indicate a need for more support with daily living activities, while a high number of people receiving respite care may suggest a need for additional support for carers.
ASCFR and SALT Data Tables 2023-24 Sheet T34
In Haringey, the proportion of people with disabilities is 16.6%, which is slightly below the national average of 17.6%. This suggests that the number of disabled people in Haringey is close to the average for England.
In 2024, 1,310 working-age adults in Haringey requested care services. This is a rate of 498.3 per 100,000 people, which is lower than the national average of 1,143.5 per 100,000. This lower rate might mean that fewer people are asking for help, possibly due to barriers in accessing services or lower awareness of available support.
Also in 2024, 1,890 people aged 18 to 64 received care in Haringey. This amounts to 718.9 per 100,000 people, which is higher than the national average of 532.7 per 100,000. This suggests that, while fewer people are requesting care, more people are actually receiving it. It could mean that once people enter the care system, they are more likely to receive support in Haringey.
Most of the care provided in Haringey is community-based. For example, 875 people received care through council-managed personal budgets, which is 332.8 per 100,000 people, higher than the national average of 266.7 per 100,000. Similarly, 420 people received part direct payments, which is 159.8 per 100,000, much higher than the national average of 48 per 100,000. This shows that Haringey supports more people through community care options.
However, only 65 people received direct payments only, which is 24.7 per 100,000, much lower than the national average of 122.2 per 100,000. This could suggest that fewer people in Haringey choose to manage their own care budgets entirely.
In 2025, some people in Haringey requested help with specific issues. For example, 21 people asked for help with charging, which is 8 per 100,000 people, higher than the national average of 5.7 per 100,000. This might indicate confusion or concern about care costs. Additionally, 10 people requested help with assessments and information seeking, higher than the national averages. This suggests that people may need more guidance when accessing care services.
Haringey is a densely populated urban area with 8,930 people per square kilometre, compared to the England average of 2,469. It also has higher levels of deprivation, with a mean deprivation decile of 3.9, lower than the national average of 5.9. Higher deprivation often leads to greater need for support services. The urban setting might also influence how services are accessed and delivered.
The data suggests that while fewer working-age adults are requesting care, more are receiving it in Haringey. This could be due to effective outreach by local services or higher levels of need due to deprivation. The preference for community-based care indicates that people may benefit more from support that helps them stay in their own homes.
However, the lower number of people managing their own care budgets might point to a need for more support in this area. Helping people understand and manage direct payments could give them more control over their care.
Overall, Haringey seems to have a higher demand for care services among working-age adults, especially in community settings. The council might consider focusing on improving access to care requests and providing more information on direct payments. Understanding the needs of its urban and deprived population can help Haringey plan and allocate resources effectively to support disabled people.
✨ ✅ ❌Older People
Just like with Working Age people, knowing how many older people are requesting social care, how many people are recieving care and what percent of the population is 65+ helps understand need and social care provision at a top level.
Jamaican female, blind and in her 40s. She was in an emergency Bed & Breakfast with her Niece, who acts as her unofficial carer, she is unable to work but would like to go to University. She is receiving PIP but not the Daily Living Allowance which she applied for in June 2021. She is vulnerable and has a history of self harm so was assigned a rehab Support Worker. Vanessa supported her using the Chatbot to chase up her PIP Daily Living allowance application, after waiting for several months and they received a reply within a week but was awarded the lower rate.
Another Chatbot letter was sent to request an urgent assessment due to her vulnerability and this was action quickly by the LA. Vanessa also supported her to use the chatbot and ask the Social worker to be moved to a place that supports her needs and rights. As she was having to use a shared bathroom, toilet and kitchen in a place with drug/alcohol abusers and being blind with no carer, this left her vulnerable. The Chatbot was used again to raise this issue and after a few weeks she was successfully moved to a private property in another area.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
As above, it is important to see what type of care older people are being provided because it can help explain where additional work is needed.
ASCFR and SALT Data Tables 2023-24 Sheet T34
The proportion of older people in Haringey has been increasing over recent years. In 2019, older residents made up 9.8% of the population. By 2023, this figure had risen to 11.1%. This shows a steady growth in the older population, even though the total population slightly decreased from 273,716 in 2019 to 262,895 in 2023.
Compared to the national average, Haringey has a smaller proportion of older people. Across England, the average remained around 18.5% from 2019 to 2023. However, Haringey's increasing trend suggests that the borough may face a growing demand for services aimed at older residents in the future.
In 2024, there were 2,080 requests for care from people aged 65 and over in Haringey. This equates to 791 requests per 100,000 people, which is significantly lower than the national average of 2,438 requests per 100,000 people. This could mean that fewer older people in Haringey are seeking help, possibly due to unmet needs or barriers to accessing services.
When looking at the number of older people receiving care, Haringey had 2,410 recipients in 2024. This is 917 people per 100,000, slightly below the national average of 1,003 per 100,000. This might indicate that while the population of older people is growing, they may not be receiving as much support as in other areas.
The types of care provided also show some differences. In 2024, 235 older people in Haringey received nursing care, and 370 received residential care. Community-based support was given to 1,810 people through various means, such as direct payments or personal budgets. The number of people receiving community care through direct payments was lower than the national average. This might suggest that older residents are less engaged with personalised care options, possibly due to lack of awareness or support in navigating these services.
Haringey is a densely populated urban area, with 8,930 people per square kilometre compared to the England average of 2,469. It has higher levels of deprivation, with a mean deprivation decile of 3.9, while the national mean is 5.9. Higher deprivation can lead to greater health needs among older people, which may increase the demand for care services.
The lower number of care requests and recipients might be influenced by several factors. The smaller proportion of older people in the population could be one reason. However, it might also indicate that some older residents are not accessing the care they need. Barriers such as lack of information, cultural factors, or difficulties in accessing services could contribute to this issue.
The increase in older residents suggests that Haringey will need to plan for greater demand on services. There may be a need to improve outreach and support to ensure that older people are aware of the care options available to them. Providing assistance with care plans and assessments could help more older residents receive the support they need.
In conclusion, while Haringey currently has a lower proportion of older people compared to the national average, the increasing trend indicates a changing demographic. Addressing potential unmet needs and ensuring equitable access to care services will be important for supporting the well-being of older residents in the borough.
✨ ✅ ❌When government support falls short, unpaid carers step in to provide care. However, many struggle with burnout, financial pressure, lack of social contact, and a lack of support. This section explores the number of unpaid carers, their increasing workload, and what forms of support are available.
Carers play a vital role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. The percentage of carers receiving direct payments highlights financial empowerment, the number of carers accessing services reflects local authority outreach, and the number turning to charities underscores unmet needs. Together, these data points reveal systemic strengths and weaknesses: low direct payment uptake may push carers toward charities, while effective services can reduce dependence on charitable support. Understanding these metrics enables targeted interventions to ensure carers receive the recognition and resources they deserve.
Unpaid carers play a crucial role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. Understanding the number of unpaid carers in a local authority can be complicated. On the one hand, a relatively high proportion might be indicative of not enough being done by the local authority, and/or a strong community. On the other hand, a relatively lower number can mean good service provision, lower need, lower availability to look after family, or a problem with reporting.
Still, understanding the number of unpaid carers is a baseline number that must be considered.
NOMIS NM_2213_1
These values are widely considered to be an underestimate. See this report from Carers UK for more information.
August 2021 - Patient with dementia who lives in a shared lives setting. Carer had been requesting respite from the council since September 2020. Croydon Social Prescriber helped with a referral to the local authority in March 2021. Assessment conducted, with the promise they would come back with support, which did not happen. 25 August, social prescriber used the chatbot to find the right legal wording for the situation. The email was sent at 4.52pm that day. At 5.12pm the council contacted the carer to discuss the respite. This was the impact of one letter, addressed to a senior team.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
Social contact is important for carers’ well-being, as it can help reduce feelings of isolation and loneliness. Understanding the level of social contact that carers have can help local authorities identify areas where additional support and resources may be needed. For example, a low level of social contact may indicate a need for more social activities or support groups for carers, while a high level of social contact may suggest that carers have a strong support network.
Survey of Adult Carers in England (SACE) - question 11
The type of support available to carers can vary significantly, impacting their ability to provide care effectively. Understanding the types of support available can help identify areas where additional resources may be needed. For example, a high number of carers receiving respite care may indicate a need for more support with caregiving responsibilities, while a low number of carers receiving financial support may suggest a need for additional financial assistance.
ASCFR/SALT Sheet T47
Access to information is crucial for carers to navigate the social care system effectively. Understanding how easy it is for carers to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of carers finding it difficult to get information may indicate a need for improved communication and support services, while a low number of carers finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Survey of Adult Carers in England (SACE) - question 17
Note: these values are a work in progress… expect these numbers to go up
Access Social Care and other Helplines help people with information, advice, and support related to social care. Understanding the types of calls received by carers can highlight areas where additional support and resources may be needed. For example, a high number of calls related to financial support may indicate a need for more financial assistance for carers, while a high number of calls related to respite care may suggest a need for additional support with caregiving responsibilities.
It is important to note that, just as in the previous section, low numbers of requests might indicate that people don’t know where to get help, don’t feel they can get (or deserve) help, or other outreach problems. This is particularly important because we often work with people where the role of a carer is not recognised, or where the carer themselves does not recognise their role.
Access Social Care casework, AccessAva data, and helpline partner submissions
In 2021, Haringey had 6,391 unpaid carers for every 100,000 people. This is fewer than the national average of 8,203 unpaid carers per 100,000 people. This could mean that fewer people in Haringey are acting as unpaid carers. It might also suggest that some carers are not being counted or recognized.
In 2024, only 21.9% of carers in Haringey said they had as much social contact as they wanted. The national average is higher, at 29.3%. This shows that many carers in Haringey may feel lonely or isolated. They might not have enough opportunities to connect with others.
Carers in Haringey receive different types of support. In 2024, 98.9 carers per 100,000 got direct payments. This is less than the national average of 149.9 per 100,000. Direct payments allow carers to arrange their own support. Fewer carers in Haringey may have access to this option.
Only 79.9 carers per 100,000 in Haringey received information and advice services. The national average is 338.7 per 100,000. This suggests that carers in Haringey may find it harder to get help and guidance. They might not know what support is available to them.
Fewer carers in Haringey receive no direct support at all (13.3 per 100,000) compared to the national average (129.6 per 100,000). This could mean that most carers in Haringey get some kind of help, but the help might not be enough or the right kind.
In 2024, 42.2% of carers in Haringey felt it was easy to find information about services. This is lower than the national average of 59.3%. Carers might struggle to find out what support they can get. This can make their caring role more difficult.
Haringey is a crowded area, with 8,930 people per square kilometre in 2021. The national average is 2,468 people per square kilometre. Haringey also has higher levels of deprivation, with a score of 3.9 out of 10. The national average is 5.9. This means many people in Haringey face economic and social challenges.
The population of Haringey has slightly decreased from 273,716 in 2019 to 262,895 in 2023. In contrast, the national average population has increased. These factors may affect how services are provided and accessed in Haringey.
The data suggests that carers in Haringey need more support. They may feel isolated and have trouble finding information. Services could be improved to help carers connect with others and access the help they need. Providing more information and advice could make a big difference. Policies might focus on increasing support options like direct payments and community programs.
Helping carers in Haringey is important. It can improve their well-being and the care they provide. By addressing these issues, Haringey can support its carers better.
✨ ✅ ❌Care providers are essential for delivering social care services, including home care agencies and care homes. The quality of care they provide can vary significantly, impacting the well-being of service users. This section examines the number and types of care providers, their quality ratings, and some of the difficulties of maintaining high standards. Understanding these metrics is crucial for ensuring that vulnerable individuals receive high-quality care.
The number and types of care providers in a local authority can impact the availability and quality of social care services. Understanding the distribution of care providers directly influences people’s ability to get the care they need.
The Care Quality Commission (CQC) rates care providers based on their quality of care, safety, and effectiveness. Understanding the quality ratings of care providers can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers with low ratings may indicate a need for improved training and support, while a high number of care providers with high ratings may suggest that existing services are effective.
Framework rates are the agreed prices that local authorities pay care providers for social care services, such as home care and residential care. These rates are crucial because they determine the affordability, availability, and quality of care in a city. If rates are too low, providers may struggle to sustain services, leading to workforce shortages, poor care quality, and limited access for those relying on council-funded care.
Understanding framework rates helps assess whether local authorities are adequately funding social care, ensuring fair pay for care workers, and maintaining a sustainable care market that meets residents’ needs.
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Several providers are finding it increasingly difficult to stay in business, and sometimes several providers collapse at once. For example, when pay rises are approved without consultation and effective immediately, providers may not be able to afford to pay their staff. This can cause a chain-effect which leads to collapse in the market, and a lack of care for those who need it.
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Workforce turnover rate is a measure of the number of staff leaving a care provider over a specific period. High turnover rates can indicate issues with staff retention, such as low pay, poor working conditions, or lack of training and support. Understanding workforce turnover rates can help local authorities identify areas where additional support and resources may be needed to improve staff retention and ensure high-quality care services.
NOTE: This data series is based on regional data
Staff retention is crucial for maintaining high-quality care services. Understanding the challenges faced by care providers in retaining staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to retain staff may indicate a need for improved training and support, while a low number of care providers facing retention challenges may suggest that existing services are effective.
This dataset describes the results of a survey asking care providers about their challenges in retaining staff.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
Vacancy rate is a measure of the number of unfilled positions within a care provider over a specific period. High vacancy rates can indicate issues with staff recruitment, such as low pay, poor working conditions, or lack of training and support. Understanding vacancy rates can help local authorities identify areas where additional support and resources may be needed to improve staff recruitment and ensure high-quality care services.
Recruiting staff is essential for maintaining high-quality care services, and for backfilling staff when they leave. Understanding the challenges faced by care providers in recruiting staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to recruit staff may indicate a need for improved training and support, or can point to a systemic problem, such as low pay, poor working conditions, or not enough people interested in this job type.
Staff recruitment is important as it’s one of the areas that have levers to pull outside of social care, for example, by changing how many visas are awarded to social care workers.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
Haringey is a borough in London with a population of about 262,895 in 2023. The area is very crowded and has more poverty than other places in England. This report looks at care providers in Haringey, focusing on their number, quality, and staffing problems.
In 2024, Haringey has 42 community-based care services and 25 residential care providers. This means about 16 community providers per 100,000 people, similar to the national average of 17. But for residential care, Haringey has about 9.5 providers per 100,000, less than the national average of 24. This suggests that people in Haringey might receive more care at home or in the community, perhaps due to urban living.
About 12% of care providers in Haringey need to improve or are inadequate. This is better than the national average of 17%. This shows that care services in Haringey are generally good. Good quality care is important for people who need help.
The turnover rate for care staff in Haringey is 19%, same as the national average. The vacancy rate is 8.9%, slightly higher than 8.4% nationally, meaning there are some empty jobs. About 68% of providers in Haringey find it hard to recruit staff, better than the national figure of 80%. Also, 56% have trouble keeping staff, compared to 68% nationally. Staffing remains a problem, but Haringey is slightly better than other places.
Haringey is very crowded, with about 8,930 people per square kilometre, compared to 2,469 nationally. This can make it hard for services to meet needs. Haringey also has more poverty, with a deprivation decile of 3.9 versus 5.9 nationally. More poverty can mean more people need care services. Despite fewer care providers, demand may be higher in Haringey.
Because Haringey has fewer care providers and higher needs, it's important to use resources well. Helping care providers find and keep staff is key. Policies that support care services can help people get the care they need.
Haringey has challenges in care due to staffing and higher needs. But care quality is better than average. Addressing staffing and ensuring enough resources is important to keep care services running well.
✨ ✅ ❌Historically, hospital delays have been due in large part, to the inability to discharge patients into social care. We no longer have DTOC data, but we can still look at the number of hospital delays and the number of facilities requiring improvement.
CQC, as the regulator of health and social care services in England, is beginning to rate Local Authorities on their social care provision. Understanding the CQC rating of a local authority should be used as the most official evaluation of service care provision. For example, a low rating may indicate a need for improved service delivery, while a high rating may suggest that existing services are effective.
Hospital delays can have a significant impact on patient care and outcomes, and are in large part the result of not having invested sufficiently in social care. Understanding the number of hospital delays in a local authority can be a sympthom of a poorly working social care sector. For example, a high number of hospital delays may indicate a need for improved discharge planning and coordination, not enough places to discharge people to, lack of sufficient staff to assess patients, or a lack of care providers.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
This metric illustrates how long patients are delayed in hospital before being discharged. Higher average delays mean that patients are spending more time in hospital than necessary, which can lead to increased costs, reduced bed availability, and poorer patient outcomes. This also means that the beds are not available for people that might desperately need them for life-saving procedures.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
Delayed Transfer of Care (DTOC) refers to the time between a patient being declared medically fit for discharge and actually leaving the hospital. Understanding the number of DTOCs in a local authority can help identify precisely where the social care system is failing.
Unfortunately, this dataset is no longer being generated.
Reablement is a short-term service that helps people regain independence and confidence after a period of illness or injury. Understanding the number of people receiving reablement services can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving reablement services may indicate a need for more support with daily living activities, while a low number of people receiving reablement services may suggest that existing services are effective.
Coming soon!
Service user satisfaction is a key indicator of the quality of social care services. Understanding service user satisfaction can help local authorities identify areas where additional support and resources may be needed. For example, a low level of service user satisfaction may indicate a need for improved service delivery, while a high level of service user satisfaction may suggest that existing services are effective.
It is important to note that the people surveyed are already receiving service care. Notably absent are all the people that are not yet lucky enough to be receiving care.
Personal Social Services Adult Social Care Survey, question 1
Access to information is crucial for people using social care services to navigate the system effectively. Understanding how easy it is for people to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people finding it difficult to get information may indicate a need for improved communication and support services, while a low number of people finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Personal Social Services Adult Social Care Survey, question 13
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. The number of cases received and decided by the Ombudsman is important because it provides insight into the volume of complaints about a local authority’s social care services and how effectively these complaints are being addressed. The number of cases received indicates the level of dissatisfaction or systemic issues within a council’s care provision, while the number of cases decided shows how efficiently the Ombudsman is processing and resolving complaints. A large gap between the two may suggest delays in complaint handling, leaving individuals waiting.
It is important to note that contacting the Ombudsman is widely considered a last resort, often discouraged, and sometimes penalised.
Haringey, a densely populated borough with a population of approximately 262,895 in 2023, faces challenges in delivering high-quality social care services. The Care Quality Commission (CQC) Local Authority assessment for 2024/25 scored Haringey at 56, which is below the national average of 64.7. This places Haringey in the "Requires Improvement" category.
In November 2024, Haringey managed 100 discharges from acceptable trusts, surpassing the national average of 89. This indicates efficient coordination with healthcare providers. However, 7.4% of these discharges were delayed, which is better than the national average of 12.3%. The average delay per discharge was 0.71 days, slightly above the national average of 0.7 days. While delays are lower than average, the slight increase in average delay suggests room for improvement in discharge planning.
The proportion of residents satisfied with their care and support in 2024 was 61.7%, compared to the national average of 64.7%. This indicates that residents in Haringey are less satisfied than those in other areas. Additionally, only 62.5% of people felt it was easy to find information about services, below the national average of 68.2%. This suggests that residents may struggle to access necessary information, impacting their overall satisfaction.
According to NatCen, dissatisfaction with social care in Haringey stood at 57%. This high level of dissatisfaction could be linked to factors such as staffing levels, funding constraints, or high demand for services.
In 2024, there were 12.17 ombudsman complaints received per 100,000 people in Haringey, significantly higher than the national average of 4.45. Decisions made by the ombudsman were also higher, at 9.51 per 100,000 people, compared to 4.12 nationally. This suggests that residents are more likely to escalate their concerns, possibly due to unresolved issues at the local level.
Haringey's high population density of 8,930.2 residents per square kilometre, compared to the national average of 2,468.5, presents unique challenges. The borough's mean deprivation decile was 3.9 in 2019, lower than the national mean of 5.9, indicating higher levels of deprivation. This could contribute to increased demand for social care services and impact the quality of service delivery.
Haringey faces significant challenges in improving the quality of its social care services. While it performs well in coordinating discharges from hospitals, resident satisfaction is below average, and many feel it is difficult to find information about services. The high number of complaints to the ombudsman indicates unresolved issues remain. Factors such as high population density and higher levels of deprivation likely contribute to these challenges. Addressing these issues may require targeted policies, increased resources, and efforts to improve access to information and overall service quality.
✨ ✅ ❌We need to understand how much money is being spent on social care, and what this provides. First, let’s look at values reported by local authorities.
Gross Current Expenditure (2023-24) captures the total operational cost of services, indicating overall demand and financial commitment. This includes spending on residential and non-residential care, direct payments, and other social care services. Understanding gross expenditure helps assess the scale of social care provision and financial pressures on local authorities.
ASCFR/SALT Sheet T3
This figure reflects the net cost of social care provision to the local authority, indicating the extent of financial support required to meet service demands. Understanding net expenditure helps assess the financial sustainability of social care services and the commitment level of the local authority.
ASCFR/SALT Sheet T3
Client Contributions, otherwise known as “Charging”, show the extent to which service users offset costs. Understanding client contributions helps assess the financial burden on individuals and the local authority, highlighting the need for fair and equitable funding mechanisms.
It is important to note that not all local authorities charge for social care services, and that charging can be a barrier to accessing care for some individuals.
ASCFR/SALT Sheet T3
Income from NHS reflects external funding and collaboration with the health sector. Understanding NHS contributions helps understand the level of integration between health and social care.
ASCFR/SALT Sheet T3
Budget Cuts indicate financial constraints and potential service reductions. Sometimes, budget cuts are explicit, but other times, they aren’t mentioned directly, making tracking this information difficult to access.
As such, this data is not consistently available for all local authorities.
Access Social Care have made a series of Freedom of Information requests about the government’s own assessment of sufficiency of social care funding. The social care sector is in crisis, yet the government refuses to disclose how it determines funding sufficiency. Without transparency, there is little accountability, no independent scrutiny to improve decision-making, and government trust heavily impacted. Evidence from across the sector indicates a severe funding gap, but without open data, meaningful reform remains impossible. True solutions require honesty about the scale of the problem to then work towards a fair and equitable funding model.
The government appears to know how much money is required for social care, and yet they are not making that known.
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In 2024, Haringey's spending on social care shows some differences when compared to the national averages in England. This analysis looks at these differences to understand what they might mean for the community.
Haringey's gross total expenditure on social care is £51,099.99 per 100,000 people. This amount is higher than the national average of £47,758.16. This means that Haringey spends more on social care services than many other areas.
After taking into account contributions from clients and the NHS, Haringey's net total expenditure is £45,992.30 per 100,000 people. This is also higher than the national average of £40,471.81. This suggests that Haringey uses more of its own funds to support social care.
Clients in Haringey contribute £5,107.70 per 100,000 people towards their care. This is less than the national average of £7,286.35. This lower contribution could mean that residents have less ability to pay for their care.
The NHS contributes £6,178.77 per 100,000 people to social care in Haringey. This is less than the national average of £7,878.45. This might indicate that Haringey receives less support from the NHS for social care services.
Haringey had a population of 262,895 in 2023. The area is very densely populated, with 8,930.2 people per square kilometre. This is much higher than the England average of 2,468.5 people per square kilometre. High population density can increase the demand for social care services.
Haringey has a mean deprivation decile of 3.9, which is lower than the national average of 5.9. A lower decile means higher levels of deprivation. This means that many people in Haringey might need more support.
The average deprivation rank in Haringey is 11,291.92, compared to the national average of 17,686.4. This further shows that deprivation is higher in Haringey. Higher deprivation can lead to greater need for social care services.
Haringey is entirely urban, with 0% rural areas. In contrast, 34.6% of England is rural. Urban areas can have different social care needs compared to rural ones. High density and urban living might increase the demand for services.
Haringey's higher spending on social care might be necessary to meet the needs of its dense and deprived population. Lower contributions from clients suggest that residents might not be able to afford more. Less funding from the NHS could put more pressure on local resources.
The government knows how much money is needed for social care, but specific details about budget cuts are not available. This lack of information makes it hard to plan for future needs.
Haringey spends more on social care per 100,000 people than the national average. High population density and higher levels of deprivation might explain this. Lower contributions from clients and the NHS mean that Haringey relies more on its own funds.
Understanding these factors is important for planning and providing social care services. Policymakers might need to consider ways to increase funding or reduce costs to ensure that everyone gets the support they need.
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