This page provides an overview of social care in East Riding of Yorkshire, along with key metrics that could affect social care. Understanding these metrics is important because they help contextualise the challenges with social care provision in each local authority. These statistics are important to keep in mind when reviewing the other pages.
Why are these metrics important? Population size and density can affect the demand for social care services. For example, if a local authority has a high population (relative to other areas), it may need to allocate more resources to meet care needs. Similarly, areas with high population density may require more care services due to the increased number of people living in close proximity. Inversely, areas with a low population density may have fewer care needs, but residents may face challenges accessing services due to the distance between them. Lastly, people in rural areas might live further away from services, which can impact their ability to access care, or make it more expensive to provide.
Understanding these metrics can help local authorities plan and allocate resources effectively.
Deprivation decile is a measure of the level of deprivation in a local authority. It is calculated by ranking areas in England from 1 (most deprived) to 10 (least deprived) based on factors such as income, employment, education, and health. A higher decile indicates lower levels of deprivation, while a lower decile suggests higher levels of deprivation. Understanding deprivation levels can help local authorities identify areas that may require additional support and resources to address social care needs.
IMD 2019 for the Lower Tier Local Authorities: East Riding of Yorkshire
Deprivation rank is a measure of the relative deprivation of a local authority compared to other areas in England. It is calculated by ranking areas from 1 (most deprived) to 32,844 (least deprived) Lower Layer Super Output Areas (LSOA), which can be thought of as “small areas”. This rank is based on factors such as income, employment, education, and health. A lower rank indicates higher levels of deprivation, while a higher rank suggests lower levels of deprivation. Understanding deprivation ranks can help local authorities identify areas that may require additional support and resources to address social care needs.
IMD 2019 for the Lower Tier Local Authorities: East Riding of Yorkshire
Many people want care, some receive care, but a significant number go without. What types of care are being requested? What care is actually provided? This section explores the gap between need and provision, the types of care available, and how our own data contributes to the understanding of these challenges.
Access Social Care and other Helplines providers are working to bridge this gap by providing free legal support to people who are struggling to access social care services. This first chart illustrates the types of calls we are getting.
The rest of this page distingushes between the different types of care provided to Working Age People and Older People, as we are able to disaggregate at a greater level of granularity.
Note: these values are a work in progress… expect these numbers to go up
This plot shows a breakdown of the types of requests for assistance received by Access Social Care and other helplines. Understanding the themes of these calls can identify areas where additional support and resources may be needed. For example, a high number of calls related to housing may indicate a need for more affordable housing options, while a high number of calls related to social care assessments may suggest a need for improved access to care services. The request types are:
Assessments: An assessment is a meeting or form to find out what help someone needs with daily tasks.
Care Plan: A care plan is a written agreement that lists the support you’ll get and who to contact if things change.
Carers: Carers are people who help a disabled or ill person with daily tasks.
Charging: Charging refers to checking if you can afford to pay for some of your care based on your savings.
Information Seeking: Information seeking means getting advice about available care options.
Legal Issues and Complaints: Legal issues and complaints involve reporting problems with your care to the council or an ombudsman.
Safeguarding: Safeguarding is protecting people from abuse or neglect.
Of course, high numbers also mean that people know where to call, and this number can be impacted by advocacy efforts. As a counterpoint, areas with low numbers may indicate a lack of awareness of available services or a need for more outreach to connect people with support.
To protect privacy, our minimum bin size is 5, which means that if we field 1-5 queries on a topic, we display 5.
Are you a helpline and would like to combine data resources? Let us know!
Access Social Care casework, AccessAva data, and helpline partner submissions
Working Age People
Knowing how many people are requesting social care, how many people are recieving care and what percent of people are disabled helps understand need and social care provision at a top level. For example, a high number of people requesting care may indicate a need for additional resources or services, while a low number of people receiving care may suggest a gap in service provision. Understanding these metrics can help identify areas where additional support may be needed.
MW was diagnosed with Functional Chronic Pain, she cannot walk without support, she holds on to her furniture to move around the house. She uses a wheelchair, especially when she goes out, with support from friends and family. She lives on second floor with 5 flights because of the way the building is designed and there is no lift. She never goes out because of the difficulties she experiences with the stairs. She needs help with cooking, cleaning, shopping and showering. She relies on friends and her mum who has knee replacement.
She was referred by the Social Prescriber who referred her onto also referred her to Croydon Adult Support, they told her they are short of staff to allocate her a social worker, so she was placed on a long waiting list. MW case still hadn’t progressed until the Social Prescriber, who had been recently trained on the Care Act, referred her to Access Social Care’s free legal Chatbot letter clinic.
The legal clinic volunteer completed a letter to Croydon Council with MW within a week which was sent to Adult Social Services. Access Social Care then called her after two weeks to complete a follow up survey. MW informed them that she had had an assessment and was waiting to hear back from Croydon following the panel meeting. Social Services has now done the assessment after which the panel offered MW 9 hours of social care support.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
This plot shows the types of care provided to working-age people in East Riding of Yorkshire. Understanding the types of care available can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving personal care may indicate a need for more support with daily living activities, while a high number of people receiving respite care may suggest a need for additional support for carers.
ASCFR and SALT Data Tables 2023-24 Sheet T34
The age-standardised proportion of disabled people in East Riding of Yorkshire stands at 16.7%, slightly below the national average of 17.6%. This suggests that the area has a marginally lower prevalence of disability compared to the rest of England.
In 2024, there were 3,385 requests for care from working-age individuals in East Riding of Yorkshire. This equates to 966.8 requests per 100,000 people, which is lower than the national average of 1,143.5 per 100,000. This lower rate of care requests may reflect a healthier working-age population or possibly differences in awareness or accessibility of care services in the region.
The number of adults aged 18 to 64 receiving care services in 2024 was 1,645, amounting to 469.8 per 100,000 people. This is below the national average of 532.7 per 100,000, indicating that fewer working-age adults in East Riding of Yorkshire are receiving care services compared to other areas.
When examining the types of care services provided, certain patterns emerge:
Residential Care: There were 365 individuals in residential care, equating to 104.3 per 100,000 people. This is higher than the national average of 60.6 per 100,000. The increased reliance on residential care might be due to the rural nature of the area, where community-based services may be less accessible.
Community Services with Direct Payments: A total of 770 individuals received community care through direct payments only, which is 219.9 per 100,000 people. This is significantly higher than the national average of 122.2 per 100,000. Additionally, 225 individuals received part direct payments, amounting to 64.3 per 100,000, compared to the national average of 48.0 per 100,000. The higher uptake of direct payments suggests that residents prefer to have more control over their care arrangements.
Council-Managed Personal Budgets: Only 255 individuals were on council-managed personal budgets, equating to 72.8 per 100,000 people, which is lower than the national average of 266.7 per 100,000. This could indicate a trend towards personalisation of care, with residents opting to manage their own care budgets.
In 2025, requests for help varied across different areas:
Charging: There were 27 requests related to charging, amounting to 7.7 per 100,000 people, which is higher than the national average of 5.7 per 100,000. This may reflect concerns about the affordability of care services among residents.
Information Seeking: There were 15 requests for information, equating to 4.3 per 100,000 people, also higher than the national average of 2.6 per 100,000. This suggests a need for better dissemination of information regarding available care services.
The population of East Riding of Yorkshire has been steadily increasing, reaching 350,119 in 2023. Despite this growth, the area remains less densely populated, with 142.4 residents per square kilometre compared to the national average of 2,468.5. The rural nature of the region (70.9% rural compared to 34.6% nationally) might affect how services are accessed and delivered.
East Riding of Yorkshire has a mean deprivation decile of 6.76, higher than the national average of 5.9, indicating lower levels of deprivation. The mean deprivation rank is also better than the national average. Lower deprivation levels might contribute to better overall health and a lower prevalence of disability.
The data indicates that while the prevalence of disability in East Riding of Yorkshire is slightly below average, there is a higher reliance on residential care and direct payment-based community services. The preference for direct payments suggests that residents value autonomy in managing their care. Service providers should consider enhancing support for direct payment schemes and ensure that adequate community services are available, especially given the challenges of rural service delivery.
The higher number of requests related to charging and information seeking highlights the importance of transparent communication about care costs and available services. Efforts to improve access to information could help residents make informed decisions about their care options.
Overall, the lower rates of care requests and recipients might reflect a healthier population or differences in service access. However, it's crucial to ensure that those in need are aware of and able to access the appropriate services, particularly in rural areas where barriers to access may exist.
✨ ✅ ❌Older People
Just like with Working Age people, knowing how many older people are requesting social care, how many people are recieving care and what percent of the population is 65+ helps understand need and social care provision at a top level.
Jamaican female, blind and in her 40s. She was in an emergency Bed & Breakfast with her Niece, who acts as her unofficial carer, she is unable to work but would like to go to University. She is receiving PIP but not the Daily Living Allowance which she applied for in June 2021. She is vulnerable and has a history of self harm so was assigned a rehab Support Worker. Vanessa supported her using the Chatbot to chase up her PIP Daily Living allowance application, after waiting for several months and they received a reply within a week but was awarded the lower rate.
Another Chatbot letter was sent to request an urgent assessment due to her vulnerability and this was action quickly by the LA. Vanessa also supported her to use the chatbot and ask the Social worker to be moved to a place that supports her needs and rights. As she was having to use a shared bathroom, toilet and kitchen in a place with drug/alcohol abusers and being blind with no carer, this left her vulnerable. The Chatbot was used again to raise this issue and after a few weeks she was successfully moved to a private property in another area.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
As above, it is important to see what type of care older people are being provided because it can help explain where additional work is needed.
ASCFR and SALT Data Tables 2023-24 Sheet T34
The proportion of older people in East Riding of Yorkshire has been rising over the years. In 2019, older people made up 26.13% of the population. By 2023, this increased to 26.85%. This is higher than the national average, which was around 18.4% to 18.9% during the same period.
The higher proportion of older people in East Riding may be due to its rural nature. With 70.87% of the area being rural, compared to the national average of 34.6%, many older people might prefer to live in quieter, country areas. The population density is also lower, with 142.4 people per square kilometre, while the national average is 2,468.5 people per square kilometre.
In 2024, there were 12,860 requests for care from people aged 65 and over. This means there were 3,673 requests per 100,000 people, which is higher than the national average of 2,437.85 requests per 100,000 people. This suggests that more older people in East Riding are seeking help compared to other areas.
The number of older people receiving care in 2024 was 4,785. This equals 1,366.68 people per 100,000, which is also higher than the national average of 1,002.86 people per 100,000. This indicates that more older people are getting care services in East Riding than in other parts of the country.
Looking at the types of care, nursing care had 21.42 people per 100,000 in East Riding, which is lower than the national average of 121.75 people per 100,000. However, residential care had 632.64 people per 100,000, much higher than the national average of 249.93 people per 100,000. This shows that older people in East Riding are more likely to use residential care than nursing care.
For community care with direct payments only, the rate was 48.55 people per 100,000, slightly lower than the national average of 55.44 people per 100,000. Community care with part direct payment was higher, at 45.70 people per 100,000, compared to the national average of 22.13 people per 100,000. This suggests that there is a higher use of mixed direct payment methods in East Riding.
The area has a mean deprivation decile of 6.76, higher than the national mean of 5.9. This means that East Riding is less deprived than other areas. The better socio-economic conditions might affect the types of services older people use and their ability to access care.
In 2025, the number of people requesting help with assessments was 7, or 1.99 people per 100,000, close to the national average of 1.72 people per 100,000. Requests for help with charging were higher, at 7.71 people per 100,000 compared to the national average of 5.72 people per 100,000. This could mean that more older people in East Riding are concerned about the costs of care.
The increasing number of older people and higher demand for care services in East Riding suggest that there may be a need for more resources. The preference for residential care over nursing care might mean that residential facilities are more available or preferred. The rural setting might also make it harder for older people to access certain services, so efforts might be needed to improve access in rural areas.
Overall, the data shows that East Riding of Yorkshire has a growing older population with higher needs for care services. Local authorities might need to consider these factors when planning for service delivery and resource allocation to meet the needs of older residents.
✨ ✅ ❌When government support falls short, unpaid carers step in to provide care. However, many struggle with burnout, financial pressure, lack of social contact, and a lack of support. This section explores the number of unpaid carers, their increasing workload, and what forms of support are available.
Carers play a vital role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. The percentage of carers receiving direct payments highlights financial empowerment, the number of carers accessing services reflects local authority outreach, and the number turning to charities underscores unmet needs. Together, these data points reveal systemic strengths and weaknesses: low direct payment uptake may push carers toward charities, while effective services can reduce dependence on charitable support. Understanding these metrics enables targeted interventions to ensure carers receive the recognition and resources they deserve.
Unpaid carers play a crucial role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. Understanding the number of unpaid carers in a local authority can be complicated. On the one hand, a relatively high proportion might be indicative of not enough being done by the local authority, and/or a strong community. On the other hand, a relatively lower number can mean good service provision, lower need, lower availability to look after family, or a problem with reporting.
Still, understanding the number of unpaid carers is a baseline number that must be considered.
NOMIS NM_2213_1
These values are widely considered to be an underestimate. See this report from Carers UK for more information.
August 2021 - Patient with dementia who lives in a shared lives setting. Carer had been requesting respite from the council since September 2020. Croydon Social Prescriber helped with a referral to the local authority in March 2021. Assessment conducted, with the promise they would come back with support, which did not happen. 25 August, social prescriber used the chatbot to find the right legal wording for the situation. The email was sent at 4.52pm that day. At 5.12pm the council contacted the carer to discuss the respite. This was the impact of one letter, addressed to a senior team.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
Social contact is important for carers’ well-being, as it can help reduce feelings of isolation and loneliness. Understanding the level of social contact that carers have can help local authorities identify areas where additional support and resources may be needed. For example, a low level of social contact may indicate a need for more social activities or support groups for carers, while a high level of social contact may suggest that carers have a strong support network.
Survey of Adult Carers in England (SACE) - question 11
The type of support available to carers can vary significantly, impacting their ability to provide care effectively. Understanding the types of support available can help identify areas where additional resources may be needed. For example, a high number of carers receiving respite care may indicate a need for more support with caregiving responsibilities, while a low number of carers receiving financial support may suggest a need for additional financial assistance.
ASCFR/SALT Sheet T47
Access to information is crucial for carers to navigate the social care system effectively. Understanding how easy it is for carers to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of carers finding it difficult to get information may indicate a need for improved communication and support services, while a low number of carers finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Survey of Adult Carers in England (SACE) - question 17
Note: these values are a work in progress… expect these numbers to go up
Access Social Care and other Helplines help people with information, advice, and support related to social care. Understanding the types of calls received by carers can highlight areas where additional support and resources may be needed. For example, a high number of calls related to financial support may indicate a need for more financial assistance for carers, while a high number of calls related to respite care may suggest a need for additional support with caregiving responsibilities.
It is important to note that, just as in the previous section, low numbers of requests might indicate that people don’t know where to get help, don’t feel they can get (or deserve) help, or other outreach problems. This is particularly important because we often work with people where the role of a carer is not recognised, or where the carer themselves does not recognise their role.
Access Social Care casework, AccessAva data, and helpline partner submissions
In East Riding of Yorkshire, carers are important members of the community. The area is mostly rural, with 70.9% of people living in the countryside. This is much higher than the England average of 34.6%. The population is spread out, with only 142.4 people per square kilometre. In England as a whole, there are 2468.5 people per square kilometre. This rural setting affects how carers provide and receive support.
In 2021, there were 8923 unpaid carers for every 100,000 people in East Riding of Yorkshire. The England average was 8204 unpaid carers per 100,000 people. This means that a larger number of people in East Riding of Yorkshire are looking after family or friends without pay. In rural areas, there may be fewer formal care services available. As a result, more people might need to care for loved ones themselves.
In 2024, 35.4% of carers in East Riding of Yorkshire said they had as much social contact as they wanted. This is better than the England average of 29.3%. This suggests that carers in this area feel less isolated than carers in other parts of the country. However, this also means that around 64.6% of carers would like more social contact. There is still a need to help carers feel connected to others.
Also in 2024, 64.9% of carers in East Riding of Yorkshire felt it was easy to find information about services. The England average was 59.3%. This shows that carers in this area are finding it easier to get the information they need. Good access to information can help carers know about services that can support them.
When it comes to direct support, the numbers in East Riding of Yorkshire are different from the England averages. For direct payments, 38.6 carers per 100,000 people received them in this area. The England average was 149.9 per 100,000 people. For council-managed personal budgets, 12.9 carers per 100,000 received them, compared to the England average of 65.8 per 100,000. However, a high number of carers—1016.8 per 100,000 people—received information, advice, or signposting services. The England average for this was 338.7 per 100,000 people. This suggests that while fewer carers are receiving direct financial support, many are getting help through information and advice.
The high number of unpaid carers and the rural nature of East Riding of Yorkshire mean that carers may face challenges. They might have difficulties accessing services due to distance or lack of transport. The focus on providing information and advice seems to be helping carers feel more informed and less isolated. As the population has grown from 338,944 in 2019 to 350,119 in 2023, the need for carers and support services may increase. It is important for services to consider how to reach carers in rural areas. Providing more direct support, such as financial help or respite care, could benefit carers who are providing unpaid support to others.
✨ ✅ ❌Care providers are essential for delivering social care services, including home care agencies and care homes. The quality of care they provide can vary significantly, impacting the well-being of service users. This section examines the number and types of care providers, their quality ratings, and some of the difficulties of maintaining high standards. Understanding these metrics is crucial for ensuring that vulnerable individuals receive high-quality care.
The number and types of care providers in a local authority can impact the availability and quality of social care services. Understanding the distribution of care providers directly influences people’s ability to get the care they need.
The Care Quality Commission (CQC) rates care providers based on their quality of care, safety, and effectiveness. Understanding the quality ratings of care providers can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers with low ratings may indicate a need for improved training and support, while a high number of care providers with high ratings may suggest that existing services are effective.
Framework rates are the agreed prices that local authorities pay care providers for social care services, such as home care and residential care. These rates are crucial because they determine the affordability, availability, and quality of care in a city. If rates are too low, providers may struggle to sustain services, leading to workforce shortages, poor care quality, and limited access for those relying on council-funded care.
Understanding framework rates helps assess whether local authorities are adequately funding social care, ensuring fair pay for care workers, and maintaining a sustainable care market that meets residents’ needs.
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Several providers are finding it increasingly difficult to stay in business, and sometimes several providers collapse at once. For example, when pay rises are approved without consultation and effective immediately, providers may not be able to afford to pay their staff. This can cause a chain-effect which leads to collapse in the market, and a lack of care for those who need it.
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Workforce turnover rate is a measure of the number of staff leaving a care provider over a specific period. High turnover rates can indicate issues with staff retention, such as low pay, poor working conditions, or lack of training and support. Understanding workforce turnover rates can help local authorities identify areas where additional support and resources may be needed to improve staff retention and ensure high-quality care services.
NOTE: This data series is based on regional data
Staff retention is crucial for maintaining high-quality care services. Understanding the challenges faced by care providers in retaining staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to retain staff may indicate a need for improved training and support, while a low number of care providers facing retention challenges may suggest that existing services are effective.
This dataset describes the results of a survey asking care providers about their challenges in retaining staff.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
Vacancy rate is a measure of the number of unfilled positions within a care provider over a specific period. High vacancy rates can indicate issues with staff recruitment, such as low pay, poor working conditions, or lack of training and support. Understanding vacancy rates can help local authorities identify areas where additional support and resources may be needed to improve staff recruitment and ensure high-quality care services.
Recruiting staff is essential for maintaining high-quality care services, and for backfilling staff when they leave. Understanding the challenges faced by care providers in recruiting staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to recruit staff may indicate a need for improved training and support, or can point to a systemic problem, such as low pay, poor working conditions, or not enough people interested in this job type.
Staff recruitment is important as it’s one of the areas that have levers to pull outside of social care, for example, by changing how many visas are awarded to social care workers.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
The East Riding of Yorkshire is a rural area with a growing population. From 2019 to 2023, the number of residents increased from 338,944 to 350,119. The area has a low population density of 142.4 people per square kilometre, much lower than the England average of 2,468.5. About 70.87% of the area is rural, compared to the national average of 34.6%. The area is less deprived than average, with a mean deprivation decile of 6.76, where a higher number means less deprivation.
In 2024, there are 49 community-based adult social care services in the East Riding of Yorkshire. This is below the national average of 63.8. However, there are 133 residential social care providers, which is higher than the national average of 91. This suggests that residential care is more common in the area.
The higher number of residential care providers might be due to the rural nature of the area. With many residents living far apart, providing community-based services can be challenging. Residential care offers a central place for services, which can be more practical in a sparse area.
The proportion of care providers needing improvement or rated as inadequate is 25.82% in 2024. This is higher than the national average of 16.8%. This means that more than a quarter of the care providers in the area have issues that need addressing.
The high percentage might be linked to staffing challenges or resource limitations. In rural areas, it can be harder to attract skilled staff or provide training. This highlights a need for support to improve care quality.
The turnover rate for care staff is 25.17%, close to the national average of 25.2%. This means that about one in four staff members leave their job each year. While this is not worse than average, it still poses challenges for consistency in care.
When it comes to recruiting staff, 82.5% of providers report it as more challenging or much more challenging. This is slightly higher than the national average of 79.8%. Retaining staff is also more difficult, with 70.5% finding it more challenging, compared to 68.1% nationally.
The difficulty in staffing could be due to the area's rural nature. With fewer people living in the area, there is a smaller pool of potential workers. Travel distances to work can also be longer, which might discourage some people.
The vacancy rate in care services is 6.84%, which is lower than the national average of 8.4%. This suggests that most positions are filled. However, if the area struggles to recruit, this might mean that providers are operating without enough staff, possibly increasing workloads for existing staff.
The East Riding of Yorkshire faces challenges in care provider quality and staffing. The high proportion of providers needing improvement indicates a need for support and resources to raise care standards. Training and development opportunities for staff could help address this issue.
The staffing challenges suggest that efforts to make care work more attractive are important. This could include offering competitive pay, flexible working arrangements, or other benefits. Encouraging local people to consider careers in care might also help.
The reliance on residential care might reflect the difficulties in delivering community-based services in a rural area. Exploring ways to expand community services could improve access to care, helping people to stay in their homes longer.
The data indicates that while the East Riding of Yorkshire has a strong presence of residential care providers, there are significant challenges in care quality and staffing. Addressing these issues is important to ensure that residents receive good quality care. By focusing on staff recruitment and retention, and supporting providers to improve, the area can work towards better outcomes for those relying on care services.
✨ ✅ ❌Historically, hospital delays have been due in large part, to the inability to discharge patients into social care. We no longer have DTOC data, but we can still look at the number of hospital delays and the number of facilities requiring improvement.
CQC, as the regulator of health and social care services in England, is beginning to rate Local Authorities on their social care provision. Understanding the CQC rating of a local authority should be used as the most official evaluation of service care provision. For example, a low rating may indicate a need for improved service delivery, while a high rating may suggest that existing services are effective.
Hospital delays can have a significant impact on patient care and outcomes, and are in large part the result of not having invested sufficiently in social care. Understanding the number of hospital delays in a local authority can be a sympthom of a poorly working social care sector. For example, a high number of hospital delays may indicate a need for improved discharge planning and coordination, not enough places to discharge people to, lack of sufficient staff to assess patients, or a lack of care providers.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
This metric illustrates how long patients are delayed in hospital before being discharged. Higher average delays mean that patients are spending more time in hospital than necessary, which can lead to increased costs, reduced bed availability, and poorer patient outcomes. This also means that the beds are not available for people that might desperately need them for life-saving procedures.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
Delayed Transfer of Care (DTOC) refers to the time between a patient being declared medically fit for discharge and actually leaving the hospital. Understanding the number of DTOCs in a local authority can help identify precisely where the social care system is failing.
Unfortunately, this dataset is no longer being generated.
Reablement is a short-term service that helps people regain independence and confidence after a period of illness or injury. Understanding the number of people receiving reablement services can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving reablement services may indicate a need for more support with daily living activities, while a low number of people receiving reablement services may suggest that existing services are effective.
Coming soon!
Service user satisfaction is a key indicator of the quality of social care services. Understanding service user satisfaction can help local authorities identify areas where additional support and resources may be needed. For example, a low level of service user satisfaction may indicate a need for improved service delivery, while a high level of service user satisfaction may suggest that existing services are effective.
It is important to note that the people surveyed are already receiving service care. Notably absent are all the people that are not yet lucky enough to be receiving care.
Personal Social Services Adult Social Care Survey, question 1
Access to information is crucial for people using social care services to navigate the system effectively. Understanding how easy it is for people to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people finding it difficult to get information may indicate a need for improved communication and support services, while a low number of people finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Personal Social Services Adult Social Care Survey, question 13
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. The number of cases received and decided by the Ombudsman is important because it provides insight into the volume of complaints about a local authority’s social care services and how effectively these complaints are being addressed. The number of cases received indicates the level of dissatisfaction or systemic issues within a council’s care provision, while the number of cases decided shows how efficiently the Ombudsman is processing and resolving complaints. A large gap between the two may suggest delays in complaint handling, leaving individuals waiting.
It is important to note that contacting the Ombudsman is widely considered a last resort, often discouraged, and sometimes penalised.
The East Riding of Yorkshire is a largely rural area. About 70% of the region is rural, compared to 35% across England. The population has grown from about 339,000 in 2019 to over 350,000 in 2023. This is slightly below the national average. The area is less deprived than many parts of England, with a better deprivation score than the average.
In November 2024, 98.9% of discharges from hospitals in East Riding were from acceptable trusts. This is higher than the national average of 89%. This means that most patients are discharged from hospitals that meet certain standards. However, 13.9% of discharges were delayed, which is higher than the England average of 12.3%. This suggests that patients may have to wait longer to leave the hospital.
The average delay for discharges was 0.7 days, which is similar to the national average. This shows that the length of delays is about the same as in other areas.
In 2024, 71.6% of people said they were satisfied with their care and support. This is higher than the England average of 64.7%. This suggests that residents are generally happier with the services they receive. Also, 71.9% of people felt it was easy to find information about services, compared to 68.2% nationally. This means that information is more accessible in East Riding.
However, there were 7.14 ombudsman cases per 100,000 people, both received and decided. The national averages are 4.45 and 4.12 per 100,000 people. This means that more people in East Riding made complaints that reached the ombudsman. This could point to issues that need attention.
The high satisfaction rates and good access to information are positive signs. The lower levels of deprivation may contribute to this happiness. But the higher rate of delayed discharges and complaints suggests challenges. The rural nature of the area might make it harder to provide quick services. Longer distances could cause delays in hospital discharges and lead to more complaints.
Overall, East Riding of Yorkshire is doing well in many areas. People are mostly satisfied with their care. They find it easy to get information. Most discharges are from acceptable hospitals. But there is room for improvement. Reducing delays and addressing the reasons for complaints should be a focus. Making services more efficient, even in rural areas, can help. Policymakers should consider these factors to improve services further.
✨ ✅ ❌We need to understand how much money is being spent on social care, and what this provides. First, let’s look at values reported by local authorities.
Gross Current Expenditure (2023-24) captures the total operational cost of services, indicating overall demand and financial commitment. This includes spending on residential and non-residential care, direct payments, and other social care services. Understanding gross expenditure helps assess the scale of social care provision and financial pressures on local authorities.
ASCFR/SALT Sheet T3
This figure reflects the net cost of social care provision to the local authority, indicating the extent of financial support required to meet service demands. Understanding net expenditure helps assess the financial sustainability of social care services and the commitment level of the local authority.
ASCFR/SALT Sheet T3
Client Contributions, otherwise known as “Charging”, show the extent to which service users offset costs. Understanding client contributions helps assess the financial burden on individuals and the local authority, highlighting the need for fair and equitable funding mechanisms.
It is important to note that not all local authorities charge for social care services, and that charging can be a barrier to accessing care for some individuals.
ASCFR/SALT Sheet T3
Income from NHS reflects external funding and collaboration with the health sector. Understanding NHS contributions helps understand the level of integration between health and social care.
ASCFR/SALT Sheet T3
Budget Cuts indicate financial constraints and potential service reductions. Sometimes, budget cuts are explicit, but other times, they aren’t mentioned directly, making tracking this information difficult to access.
As such, this data is not consistently available for all local authorities.
Access Social Care have made a series of Freedom of Information requests about the government’s own assessment of sufficiency of social care funding. The social care sector is in crisis, yet the government refuses to disclose how it determines funding sufficiency. Without transparency, there is little accountability, no independent scrutiny to improve decision-making, and government trust heavily impacted. Evidence from across the sector indicates a severe funding gap, but without open data, meaningful reform remains impossible. True solutions require honesty about the scale of the problem to then work towards a fair and equitable funding model.
The government appears to know how much money is required for social care, and yet they are not making that known.
✨ ✅ ❌?
The East Riding of Yorkshire spends more on social care per person than the national average. In 2024, the gross total expenditure on social care was £57,150.14 per 100,000 people, while the England average was £47,758.16. The net total expenditure was also higher, at £43,061.62 per 100,000 people compared to £40,471.81 nationally. This suggests that the local council is investing more in social care services for its residents.
Clients in the East Riding contribute significantly more towards their care costs. The client contributions amount to £14,088.53 per 100,000 people, almost double the national average of £7,286.35. This could be because the area is less deprived than other parts of England. In 2019, the mean deprivation decile was 6.76, higher than the national mean of 5.9. A higher decile means less deprivation, so residents may have more resources to pay towards their care.
The NHS contributions in the East Riding are also higher than average. They provide £13,656.48 per 100,000 people towards social care, compared to £7,878.45 nationally. This indicates strong collaboration between health and social care services in the area. Such cooperation can help meet the needs of residents more effectively, especially in regions where accessing services might be challenging.
The East Riding is a largely rural area, with 70.87% of it classified as rural land. This is much higher than the England average of 34.6%. The population density is low, with only 142.4 residents per square kilometre compared to the national average of 2,468.5. Delivering social care in rural areas can be more costly due to longer travel times and the need to reach people spread over wide areas. This might explain the higher expenditure per person.
The higher spending on social care shows that the East Riding is prioritising the well-being of its residents. The increased contributions from both clients and the NHS suggest a joint effort to support social care services. However, without information on budget cuts, it's hard to predict future funding levels. The government seems to understand the funding needs for social care but hasn't shared detailed information.
Understanding these factors is important for planning and providing effective services. The rural nature of the East Riding, lower levels of deprivation, and strong partnerships with health services all influence social care spending. Recognising these can help in making informed decisions about policies and resources to continue meeting the community's needs.
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