This page provides an overview of social care in Calderdale, along with key metrics that could affect social care. Understanding these metrics is important because they help contextualise the challenges with social care provision in each local authority. These statistics are important to keep in mind when reviewing the other pages.
Why are these metrics important? Population size and density can affect the demand for social care services. For example, if a local authority has a high population (relative to other areas), it may need to allocate more resources to meet care needs. Similarly, areas with high population density may require more care services due to the increased number of people living in close proximity. Inversely, areas with a low population density may have fewer care needs, but residents may face challenges accessing services due to the distance between them. Lastly, people in rural areas might live further away from services, which can impact their ability to access care, or make it more expensive to provide.
Understanding these metrics can help local authorities plan and allocate resources effectively.
Deprivation decile is a measure of the level of deprivation in a local authority. It is calculated by ranking areas in England from 1 (most deprived) to 10 (least deprived) based on factors such as income, employment, education, and health. A higher decile indicates lower levels of deprivation, while a lower decile suggests higher levels of deprivation. Understanding deprivation levels can help local authorities identify areas that may require additional support and resources to address social care needs.
IMD 2019 for the Lower Tier Local Authorities: Calderdale
Deprivation rank is a measure of the relative deprivation of a local authority compared to other areas in England. It is calculated by ranking areas from 1 (most deprived) to 32,844 (least deprived) Lower Layer Super Output Areas (LSOA), which can be thought of as “small areas”. This rank is based on factors such as income, employment, education, and health. A lower rank indicates higher levels of deprivation, while a higher rank suggests lower levels of deprivation. Understanding deprivation ranks can help local authorities identify areas that may require additional support and resources to address social care needs.
IMD 2019 for the Lower Tier Local Authorities: Calderdale
Many people want care, some receive care, but a significant number go without. What types of care are being requested? What care is actually provided? This section explores the gap between need and provision, the types of care available, and how our own data contributes to the understanding of these challenges.
Access Social Care and other Helplines providers are working to bridge this gap by providing free legal support to people who are struggling to access social care services. This first chart illustrates the types of calls we are getting.
The rest of this page distingushes between the different types of care provided to Working Age People and Older People, as we are able to disaggregate at a greater level of granularity.
Note: these values are a work in progress… expect these numbers to go up
This plot shows a breakdown of the types of requests for assistance received by Access Social Care and other helplines. Understanding the themes of these calls can identify areas where additional support and resources may be needed. For example, a high number of calls related to housing may indicate a need for more affordable housing options, while a high number of calls related to social care assessments may suggest a need for improved access to care services. The request types are:
Assessments: An assessment is a meeting or form to find out what help someone needs with daily tasks.
Care Plan: A care plan is a written agreement that lists the support you’ll get and who to contact if things change.
Carers: Carers are people who help a disabled or ill person with daily tasks.
Charging: Charging refers to checking if you can afford to pay for some of your care based on your savings.
Information Seeking: Information seeking means getting advice about available care options.
Legal Issues and Complaints: Legal issues and complaints involve reporting problems with your care to the council or an ombudsman.
Safeguarding: Safeguarding is protecting people from abuse or neglect.
Of course, high numbers also mean that people know where to call, and this number can be impacted by advocacy efforts. As a counterpoint, areas with low numbers may indicate a lack of awareness of available services or a need for more outreach to connect people with support.
To protect privacy, our minimum bin size is 5, which means that if we field 1-5 queries on a topic, we display 5.
Are you a helpline and would like to combine data resources? Let us know!
Access Social Care casework, AccessAva data, and helpline partner submissions
Working Age People
Knowing how many people are requesting social care, how many people are recieving care and what percent of people are disabled helps understand need and social care provision at a top level. For example, a high number of people requesting care may indicate a need for additional resources or services, while a low number of people receiving care may suggest a gap in service provision. Understanding these metrics can help identify areas where additional support may be needed.
MW was diagnosed with Functional Chronic Pain, she cannot walk without support, she holds on to her furniture to move around the house. She uses a wheelchair, especially when she goes out, with support from friends and family. She lives on second floor with 5 flights because of the way the building is designed and there is no lift. She never goes out because of the difficulties she experiences with the stairs. She needs help with cooking, cleaning, shopping and showering. She relies on friends and her mum who has knee replacement.
She was referred by the Social Prescriber who referred her onto also referred her to Croydon Adult Support, they told her they are short of staff to allocate her a social worker, so she was placed on a long waiting list. MW case still hadn’t progressed until the Social Prescriber, who had been recently trained on the Care Act, referred her to Access Social Care’s free legal Chatbot letter clinic.
The legal clinic volunteer completed a letter to Croydon Council with MW within a week which was sent to Adult Social Services. Access Social Care then called her after two weeks to complete a follow up survey. MW informed them that she had had an assessment and was waiting to hear back from Croydon following the panel meeting. Social Services has now done the assessment after which the panel offered MW 9 hours of social care support.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
This plot shows the types of care provided to working-age people in Calderdale. Understanding the types of care available can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving personal care may indicate a need for more support with daily living activities, while a high number of people receiving respite care may suggest a need for additional support for carers.
ASCFR and SALT Data Tables 2023-24 Sheet T34
In Calderdale, 18.6% of people are disabled, which is higher than the national average of 17.6%. This means more people in Calderdale have disabilities compared to other areas in England.
In 2024, there were 3,840 requests for care from people of working age in Calderdale. This is 1,839.65 requests for every 100,000 people. The national average is 1,143.48 requests per 100,000 people. Calderdale has more requests than the average, showing a higher need for care services among working-age people.
A total of 1,180 people aged 18 to 64 received care in Calderdale in 2024. This is 565.31 people per 100,000, slightly above the national average of 532.68 per 100,000. This suggests that Calderdale is providing care to more people in this age group than other areas.
Various types of care are given to people aged 18 to 64 in Calderdale:
Nursing care was provided to 25 people, which is 11.98 per 100,000 people. The national average is 13.75 per 100,000, so Calderdale provides slightly less nursing care.
Residential care was given to 85 people, or 40.72 per 100,000. This is lower than the national average of 60.61 per 100,000. This means fewer people in Calderdale receive residential care.
Community care with direct payment only was provided to 310 people, or 148.51 per 100,000. The national average is 122.17 per 100,000. Calderdale provides more of this type of care than other areas.
Community care with part direct payment was given to 135 people, or 64.68 per 100,000. The national average is 47.95 per 100,000. Again, Calderdale offers more of this care.
Community care with a council-managed personal budget was provided to 625 people, or 299.42 per 100,000. This is higher than the national average of 266.67 per 100,000.
In 2025, people in Calderdale requested help in different areas:
Two people sought help with assessments, which is 0.96 per 100,000 people. This is lower than the national average of 1.72 per 100,000.
Five people needed help with care plans, or 2.40 per 100,000. This is higher than the national average of 1.39 per 100,000.
Fourteen people asked for help with charging, which is 6.71 per 100,000. The national average is 5.72 per 100,000, so Calderdale has a higher demand here.
Four people sought information, which is 1.92 per 100,000, below the national average of 2.6 per 100,000.
One person needed help with legal issues and complaints, or 0.48 per 100,000, compared to the national average of 0.68 per 100,000.
Two people asked for help with safeguarding, which is 0.96 per 100,000, lower than the national average of 1.21 per 100,000.
Calderdale's population has remained around 207,000 to 208,000 from 2019 to 2023. The area has 567.8 people per square kilometre, which is less dense than the England average of 2,468.5 people per square kilometre. This means Calderdale is less crowded than many other places.
The mean deprivation decile in Calderdale is 4.48, while the national average is 5.9. A lower decile indicates higher deprivation. This shows that Calderdale is more deprived than many other areas.
The higher proportion of disabled people and more requests for care suggest that Calderdale has a greater need for support services. The higher levels of deprivation may contribute to this increased need. People in deprived areas often face more health challenges, which can lead to disabilities.
Calderdale provides more community care with direct payments than the national average. This may indicate a focus on helping people live independently at home. However, fewer people receive nursing and residential care compared to other areas. This could be due to a lack of facilities or a preference for community-based care.
The data suggests that Calderdale may need to allocate more resources to support disabled people, especially among the working-age population. Providing more community care and direct payments helps people live independently, but there may also be a need for more nursing and residential care options.
Policy makers should consider the higher demand for care and the impact of deprivation. Investing in health and social care services can help meet the needs of the community. By addressing these issues, Calderdale can improve the quality of life for its residents.
✨ ✅ ❌Older People
Just like with Working Age people, knowing how many older people are requesting social care, how many people are recieving care and what percent of the population is 65+ helps understand need and social care provision at a top level.
Jamaican female, blind and in her 40s. She was in an emergency Bed & Breakfast with her Niece, who acts as her unofficial carer, she is unable to work but would like to go to University. She is receiving PIP but not the Daily Living Allowance which she applied for in June 2021. She is vulnerable and has a history of self harm so was assigned a rehab Support Worker. Vanessa supported her using the Chatbot to chase up her PIP Daily Living allowance application, after waiting for several months and they received a reply within a week but was awarded the lower rate.
Another Chatbot letter was sent to request an urgent assessment due to her vulnerability and this was action quickly by the LA. Vanessa also supported her to use the chatbot and ask the Social worker to be moved to a place that supports her needs and rights. As she was having to use a shared bathroom, toilet and kitchen in a place with drug/alcohol abusers and being blind with no carer, this left her vulnerable. The Chatbot was used again to raise this issue and after a few weeks she was successfully moved to a private property in another area.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
As above, it is important to see what type of care older people are being provided because it can help explain where additional work is needed.
ASCFR and SALT Data Tables 2023-24 Sheet T34
Between 2019 and 2023, Calderdale has seen a steady rise in the proportion of older people in its population. In 2019, older residents made up 18.68% of the population, increasing to 19.50% by 2023. This contrasts with national figures, where the proportion fluctuated slightly, reaching 18.9% in 2022 before dropping to 18.5% in 2023. The growing number of older residents in Calderdale suggests a potential increase in demand for care services tailored to this age group.
In 2024, there were 12,215 requests for care from people aged 65 and over in Calderdale. This equates to 5,851.92 requests per 100,000 people, which is more than double the national average of 2,437.85 requests per 100,000. The significant number of requests indicates a strong need for care services among older residents. Factors such as the higher proportion of older people and the area's levels of deprivation might contribute to this increased demand.
Calderdale provided care to 2,310 older individuals in 2024, amounting to 1,106.67 people per 100,000. This is slightly above the national average of 1,002.86 per 100,000. While the rate of care provision is higher than average, the gap between requests and provision suggests that not all needs may be met fully.
The breakdown of care types reveals important insights. In Calderdale, 273.07 per 100,000 older people received residential care, surpassing the national rate of 249.93 per 100,000. Additionally, 689.87 per 100,000 received community care through council-managed personal budgets, significantly higher than the national rate of 507.92 per 100,000. These figures indicate a strong reliance on residential and community care services in Calderdale.
Conversely, only 47.91 per 100,000 older residents received nursing care, which is lower than the national rate of 121.75 per 100,000. This suggests that fewer older people in Calderdale are accessing nursing care, potentially due to availability, preference, or other factors.
In 2025, some older residents in Calderdale sought help with specific issues. For instance, requests for assistance with care plans were at 2.40 per 100,000, higher than the national average of 1.39 per 100,000. Similarly, requests related to charging stood at 6.71 per 100,000, above the national rate of 5.72 per 100,000. These requests highlight areas where older residents may need additional support and clearer information.
Calderdale's population density is lower than the national average, with 567.8 residents per square kilometre compared to 2,468.5 in England. This lower density could affect the delivery and accessibility of care services, particularly in rural areas. Moreover, Calderdale has a higher level of deprivation, with a mean deprivation decile of 4.48 against the national average of 5.9. Higher deprivation levels are often associated with greater health and social care needs, which might explain the increased demand for services among older people.
The rising proportion of older residents and the high demand for care services in Calderdale suggest that local authorities need to consider expanding resources and support for this demographic. The reliance on residential and community care highlights the importance of these services in meeting the needs of older people. Addressing gaps between the number of requests and the provision of care is essential to ensure that older residents receive adequate support.
Efforts to improve information and assistance regarding care plans and charging could help reduce confusion and unmet needs. Tailoring services to consider the challenges posed by lower population density and higher deprivation levels may enhance the effectiveness of care delivery in Calderdale.
✨ ✅ ❌When government support falls short, unpaid carers step in to provide care. However, many struggle with burnout, financial pressure, lack of social contact, and a lack of support. This section explores the number of unpaid carers, their increasing workload, and what forms of support are available.
Carers play a vital role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. The percentage of carers receiving direct payments highlights financial empowerment, the number of carers accessing services reflects local authority outreach, and the number turning to charities underscores unmet needs. Together, these data points reveal systemic strengths and weaknesses: low direct payment uptake may push carers toward charities, while effective services can reduce dependence on charitable support. Understanding these metrics enables targeted interventions to ensure carers receive the recognition and resources they deserve.
Unpaid carers play a crucial role in supporting vulnerable adults, often stepping in to provide care when professional services are unavailable or insufficient. Understanding the number of unpaid carers in a local authority can be complicated. On the one hand, a relatively high proportion might be indicative of not enough being done by the local authority, and/or a strong community. On the other hand, a relatively lower number can mean good service provision, lower need, lower availability to look after family, or a problem with reporting.
Still, understanding the number of unpaid carers is a baseline number that must be considered.
NOMIS NM_2213_1
These values are widely considered to be an underestimate. See this report from Carers UK for more information.
August 2021 - Patient with dementia who lives in a shared lives setting. Carer had been requesting respite from the council since September 2020. Croydon Social Prescriber helped with a referral to the local authority in March 2021. Assessment conducted, with the promise they would come back with support, which did not happen. 25 August, social prescriber used the chatbot to find the right legal wording for the situation. The email was sent at 4.52pm that day. At 5.12pm the council contacted the carer to discuss the respite. This was the impact of one letter, addressed to a senior team.
This case study is based on real data from Croydon. Have a story to tell? Let us know, and we might display it here!
Social contact is important for carers’ well-being, as it can help reduce feelings of isolation and loneliness. Understanding the level of social contact that carers have can help local authorities identify areas where additional support and resources may be needed. For example, a low level of social contact may indicate a need for more social activities or support groups for carers, while a high level of social contact may suggest that carers have a strong support network.
Survey of Adult Carers in England (SACE) - question 11
The type of support available to carers can vary significantly, impacting their ability to provide care effectively. Understanding the types of support available can help identify areas where additional resources may be needed. For example, a high number of carers receiving respite care may indicate a need for more support with caregiving responsibilities, while a low number of carers receiving financial support may suggest a need for additional financial assistance.
ASCFR/SALT Sheet T47
Access to information is crucial for carers to navigate the social care system effectively. Understanding how easy it is for carers to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of carers finding it difficult to get information may indicate a need for improved communication and support services, while a low number of carers finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Survey of Adult Carers in England (SACE) - question 17
Note: these values are a work in progress… expect these numbers to go up
Access Social Care and other Helplines help people with information, advice, and support related to social care. Understanding the types of calls received by carers can highlight areas where additional support and resources may be needed. For example, a high number of calls related to financial support may indicate a need for more financial assistance for carers, while a high number of calls related to respite care may suggest a need for additional support with caregiving responsibilities.
It is important to note that, just as in the previous section, low numbers of requests might indicate that people don’t know where to get help, don’t feel they can get (or deserve) help, or other outreach problems. This is particularly important because we often work with people where the role of a carer is not recognised, or where the carer themselves does not recognise their role.
Access Social Care casework, AccessAva data, and helpline partner submissions
In 2021, Calderdale had 8,689.8 unpaid carers per 100,000 people. This is higher than the national average of 8,203.7 per 100,000. A higher proportion of unpaid carers may suggest that more people in Calderdale are providing care for family or friends without pay. This could be due to factors like an ageing population or higher levels of disability and illness.
Calderdale's population has been stable, with around 207,000 people from 2019 to 2023. The area is less densely populated than the England average, with 567.8 residents per square kilometre compared to 2,468.5. Lower population density might make it harder for carers to access services and support, especially in rural areas.
In terms of deprivation, Calderdale is more deprived than the national average. In 2019, its mean deprivation decile was 4.48, while the England mean was 5.9. Higher deprivation can lead to greater health and social care needs, increasing the demand on unpaid carers. The standard deviation of deprivation deciles in Calderdale is also higher, indicating greater inequality within the area.
In 2024, 27.5% of carers in Calderdale reported that they had as much social contact as they would like. This is slightly lower than the national average of 29.3%. Social contact is important for carers' wellbeing. Lower levels may indicate feelings of isolation among carers in Calderdale.
When looking at support, 150.9 carers per 100,000 people in Calderdale received direct payments in 2024. This is close to the national average of 149.9 per 100,000. However, only 47.9 carers per 100,000 received information, advice, or signposting services, which is much lower than the national average of 338.7 per 100,000. This suggests that carers in Calderdale may have less access to essential information and support services.
Moreover, 49% of carers in Calderdale felt it was easy to find information about services, compared to 59.3% nationally. Difficulty in finding information can add to the challenges carers face, making their roles more demanding and stressful.
The combination of higher deprivation, lower access to information, and feelings of social isolation highlights the challenges for carers in Calderdale. These factors might be interconnected. For example, deprivation can limit access to resources, and living in less densely populated areas can reduce social contact and availability of services.
These insights suggest a need for improved support for carers in Calderdale. Enhancing access to information and advice services could help carers feel more supported. Increasing opportunities for social contact may improve their wellbeing. Policy changes and resource allocation focusing on these areas could make a significant difference in the lives of unpaid carers in Calderdale.
✨ ✅ ❌Care providers are essential for delivering social care services, including home care agencies and care homes. The quality of care they provide can vary significantly, impacting the well-being of service users. This section examines the number and types of care providers, their quality ratings, and some of the difficulties of maintaining high standards. Understanding these metrics is crucial for ensuring that vulnerable individuals receive high-quality care.
The number and types of care providers in a local authority can impact the availability and quality of social care services. Understanding the distribution of care providers directly influences people’s ability to get the care they need.
The Care Quality Commission (CQC) rates care providers based on their quality of care, safety, and effectiveness. Understanding the quality ratings of care providers can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers with low ratings may indicate a need for improved training and support, while a high number of care providers with high ratings may suggest that existing services are effective.
Framework rates are the agreed prices that local authorities pay care providers for social care services, such as home care and residential care. These rates are crucial because they determine the affordability, availability, and quality of care in a city. If rates are too low, providers may struggle to sustain services, leading to workforce shortages, poor care quality, and limited access for those relying on council-funded care.
Understanding framework rates helps assess whether local authorities are adequately funding social care, ensuring fair pay for care workers, and maintaining a sustainable care market that meets residents’ needs.
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Several providers are finding it increasingly difficult to stay in business, and sometimes several providers collapse at once. For example, when pay rises are approved without consultation and effective immediately, providers may not be able to afford to pay their staff. This can cause a chain-effect which leads to collapse in the market, and a lack of care for those who need it.
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Workforce turnover rate is a measure of the number of staff leaving a care provider over a specific period. High turnover rates can indicate issues with staff retention, such as low pay, poor working conditions, or lack of training and support. Understanding workforce turnover rates can help local authorities identify areas where additional support and resources may be needed to improve staff retention and ensure high-quality care services.
NOTE: This data series is based on regional data
Staff retention is crucial for maintaining high-quality care services. Understanding the challenges faced by care providers in retaining staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to retain staff may indicate a need for improved training and support, while a low number of care providers facing retention challenges may suggest that existing services are effective.
This dataset describes the results of a survey asking care providers about their challenges in retaining staff.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
Vacancy rate is a measure of the number of unfilled positions within a care provider over a specific period. High vacancy rates can indicate issues with staff recruitment, such as low pay, poor working conditions, or lack of training and support. Understanding vacancy rates can help local authorities identify areas where additional support and resources may be needed to improve staff recruitment and ensure high-quality care services.
Recruiting staff is essential for maintaining high-quality care services, and for backfilling staff when they leave. Understanding the challenges faced by care providers in recruiting staff can help local authorities identify areas where additional support and resources may be needed. For example, a high number of care providers struggling to recruit staff may indicate a need for improved training and support, or can point to a systemic problem, such as low pay, poor working conditions, or not enough people interested in this job type.
Staff recruitment is important as it’s one of the areas that have levers to pull outside of social care, for example, by changing how many visas are awarded to social care workers.
NOTE: This data series is based on regional data
Workforce_survey_data_tables, Tab 6_2
In 2024, Calderdale has 37 community-based adult social care services and 44 residential social care providers, making a total of 81 care providers. This is fewer than the national averages of 63.8 community-based and 91 residential providers. Calderdale's smaller number may be due to its population of 208,735 people, which is below the England average of 377,061 in 2023.
When considering providers per 100,000 people, Calderdale has about 38.8 care providers, while the national average is approximately 41. This means Calderdale has slightly fewer care providers for its population size compared to the national figure.
The proportion of care providers in Calderdale that need improvement or are inadequate is 16.05%, which is slightly lower than the national average of 16.8%. This suggests that the quality of care providers in Calderdale is marginally better than the average in England.
The staff turnover rate in Calderdale for 2023/24 is 25.17%, which is similar to the regional average of 25.2%. The vacancy rate is 7.31%, slightly lower than the national average of 8.4%. A lower vacancy rate indicates fewer unfilled positions, which can be positive for service continuity.
Despite the lower vacancy rate, 82.5% of care providers in Calderdale find it more challenging or much more challenging to recruit staff, compared to the regional average of 79.8%. Additionally, 70.5% report difficulties in retaining staff, higher than the regional average of 68.1%. This indicates that care providers in Calderdale face significant challenges in staffing.
Calderdale has a population density of 567.8 people per square kilometre, which is much lower than the England average of 2,468.5. A lower population density can make it harder to attract and retain staff due to longer travel distances and fewer local amenities. Furthermore, Calderdale's mean deprivation decile is 4.48, below the national average of 5.9, indicating higher levels of deprivation. Higher deprivation can impact the availability of skilled workers and contribute to recruitment challenges.
The challenges in recruiting and retaining staff may affect the quality and availability of care services in Calderdale. Fewer care providers and staffing difficulties could lead to increased workloads for existing staff, potentially impacting the level of care provided to residents. Addressing these issues is important to ensure that the community continues to receive adequate care services.
Calderdale has slightly fewer care providers per capita compared to the national average. While the quality of care is marginally better, the area faces significant staffing challenges. Factors such as lower population density and higher levels of deprivation may contribute to these difficulties. It is important for local authorities to consider these factors when planning service delivery and allocating resources to ensure the needs of Calderdale's residents are met.
✨ ✅ ❌Historically, hospital delays have been due in large part, to the inability to discharge patients into social care. We no longer have DTOC data, but we can still look at the number of hospital delays and the number of facilities requiring improvement.
CQC, as the regulator of health and social care services in England, is beginning to rate Local Authorities on their social care provision. Understanding the CQC rating of a local authority should be used as the most official evaluation of service care provision. For example, a low rating may indicate a need for improved service delivery, while a high rating may suggest that existing services are effective.
Hospital delays can have a significant impact on patient care and outcomes, and are in large part the result of not having invested sufficiently in social care. Understanding the number of hospital delays in a local authority can be a sympthom of a poorly working social care sector. For example, a high number of hospital delays may indicate a need for improved discharge planning and coordination, not enough places to discharge people to, lack of sufficient staff to assess patients, or a lack of care providers.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
This metric illustrates how long patients are delayed in hospital before being discharged. Higher average delays mean that patients are spending more time in hospital than necessary, which can lead to increased costs, reduced bed availability, and poorer patient outcomes. This also means that the beds are not available for people that might desperately need them for life-saving procedures.
Discharge-Ready-Date-monthly-data-webfile-November-2024, Tab UTLA Acceptable
Delayed Transfer of Care (DTOC) refers to the time between a patient being declared medically fit for discharge and actually leaving the hospital. Understanding the number of DTOCs in a local authority can help identify precisely where the social care system is failing.
Unfortunately, this dataset is no longer being generated.
Reablement is a short-term service that helps people regain independence and confidence after a period of illness or injury. Understanding the number of people receiving reablement services can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people receiving reablement services may indicate a need for more support with daily living activities, while a low number of people receiving reablement services may suggest that existing services are effective.
Coming soon!
Service user satisfaction is a key indicator of the quality of social care services. Understanding service user satisfaction can help local authorities identify areas where additional support and resources may be needed. For example, a low level of service user satisfaction may indicate a need for improved service delivery, while a high level of service user satisfaction may suggest that existing services are effective.
It is important to note that the people surveyed are already receiving service care. Notably absent are all the people that are not yet lucky enough to be receiving care.
Personal Social Services Adult Social Care Survey, question 1
Access to information is crucial for people using social care services to navigate the system effectively. Understanding how easy it is for people to get information can help local authorities identify areas where additional support and resources may be needed. For example, a high number of people finding it difficult to get information may indicate a need for improved communication and support services, while a low number of people finding it difficult to get information may suggest that existing services are effective.
Would you like social care information? Try our Chatbot!
Personal Social Services Adult Social Care Survey, question 13
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. The number of cases received and decided by the Ombudsman is important because it provides insight into the volume of complaints about a local authority’s social care services and how effectively these complaints are being addressed. The number of cases received indicates the level of dissatisfaction or systemic issues within a council’s care provision, while the number of cases decided shows how efficiently the Ombudsman is processing and resolving complaints. A large gap between the two may suggest delays in complaint handling, leaving individuals waiting.
It is important to note that contacting the Ombudsman is widely considered a last resort, often discouraged, and sometimes penalised.
Calderdale is a local authority area in England with a population of around 208,000 people, which is smaller than the national average. The area has a lower population density, with 567.8 residents per square kilometre compared to the England average of 2,468.5. Calderdale has a mean deprivation decile of 4.48, indicating higher levels of deprivation than the national average of 5.9. This socioeconomic context may influence the quality and demand for local services.
In November 2024, 88.6% of discharges in Calderdale were from acceptable trusts, slightly below the national average of 89%. This suggests that the proportion of patients being discharged to appropriate care settings is similar to the rest of England.
Calderdale had 8% of discharges delayed, which is better than the national average of 12.3%. This indicates that the area is managing to discharge patients more promptly than many other regions, possibly due to effective coordination between services.
However, the average delay for discharges in Calderdale was 1.3 days, compared to the national average of 0.7 days. While fewer discharges are delayed, those that are delayed experience longer waits. This could be due to complex care needs or shortages in available services.
In 2024, 64.5% of respondents in Calderdale said they were satisfied with their care and support, similar to the national average of 64.7%. This suggests that overall satisfaction with services in Calderdale aligns with the wider population.
However, according to NatCen, 57% of respondents expressed dissatisfaction with social care. Although national figures are not available for comparison, this level of dissatisfaction may indicate concerns about the quality or availability of services in Calderdale.
Regarding access to information, 70.6% of people using services felt it was easy to find information about services, higher than the national average of 68.2%. This shows that Calderdale performs well in supporting residents to access service information.
In 2024, Calderdale had 7.67 Ombudsman complaints received per 100,000 people, higher than the national average of 4.45 per 100,000. There were 5.27 Ombudsman decisions per 100,000 people, compared to the national average of 4.12 per 100,000. This suggests a higher rate of complaints being made and resolved in Calderdale.
The higher number of complaints may reflect greater dissatisfaction with services or higher awareness of complaint procedures among residents. Given the area's higher levels of deprivation, residents may face more challenges, leading to increased contact with the Ombudsman.
The data indicates that Calderdale is performing well in some areas, such as timely discharges and information accessibility. However, the longer average delays for some discharges and the higher rate of Ombudsman complaints highlight areas for improvement.
Addressing the factors that cause longer delays could enhance patient experiences. Investigating the reasons behind the high number of complaints may help identify issues in service provision. The socioeconomic context, including higher deprivation levels, suggests that additional support and resources may be needed to meet local needs.
Overall, focusing on these challenges while building on existing strengths can support ongoing quality improvement in Calderdale's services. By understanding and addressing specific local issues, the area can work towards better outcomes for its residents.
✨ ✅ ❌We need to understand how much money is being spent on social care, and what this provides. First, let’s look at values reported by local authorities.
Gross Current Expenditure (2023-24) captures the total operational cost of services, indicating overall demand and financial commitment. This includes spending on residential and non-residential care, direct payments, and other social care services. Understanding gross expenditure helps assess the scale of social care provision and financial pressures on local authorities.
ASCFR/SALT Sheet T3
This figure reflects the net cost of social care provision to the local authority, indicating the extent of financial support required to meet service demands. Understanding net expenditure helps assess the financial sustainability of social care services and the commitment level of the local authority.
ASCFR/SALT Sheet T3
Client Contributions, otherwise known as “Charging”, show the extent to which service users offset costs. Understanding client contributions helps assess the financial burden on individuals and the local authority, highlighting the need for fair and equitable funding mechanisms.
It is important to note that not all local authorities charge for social care services, and that charging can be a barrier to accessing care for some individuals.
ASCFR/SALT Sheet T3
Income from NHS reflects external funding and collaboration with the health sector. Understanding NHS contributions helps understand the level of integration between health and social care.
ASCFR/SALT Sheet T3
Budget Cuts indicate financial constraints and potential service reductions. Sometimes, budget cuts are explicit, but other times, they aren’t mentioned directly, making tracking this information difficult to access.
As such, this data is not consistently available for all local authorities.
Access Social Care have made a series of Freedom of Information requests about the government’s own assessment of sufficiency of social care funding. The social care sector is in crisis, yet the government refuses to disclose how it determines funding sufficiency. Without transparency, there is little accountability, no independent scrutiny to improve decision-making, and government trust heavily impacted. Evidence from across the sector indicates a severe funding gap, but without open data, meaningful reform remains impossible. True solutions require honesty about the scale of the problem to then work towards a fair and equitable funding model.
The government appears to know how much money is required for social care, and yet they are not making that known.
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In Calderdale, spending on social care is higher compared to the national average. This may be due to greater needs in the community. We will look at the different parts of social care spending and see what they mean.
In 2024, Calderdale's gross total expenditure on social care was £51,563.50 per 100,000 people. The national average was £47,758.16 per 100,000 people. This means Calderdale spends more overall on social care services.
One reason could be higher levels of deprivation. Calderdale's mean deprivation decile is 4.48, which is lower than the national average of 5.9. A lower decile means more deprivation. Areas with more deprivation often have more people who need social care.
The net total expenditure in Calderdale was £43,120.22 per 100,000 people, compared to the national average of £40,471.81 per 100,000 people. This shows that even after taking into account income, Calderdale spends more on social care.
Clients in Calderdale contributed £8,443.29 per 100,000 people towards social care. The national average was £7,286.35 per 100,000 people. This means people in Calderdale are paying more towards their care.
This could be because services cost more, or more people are using them. It might also reflect how the council charges for services.
The NHS contributed £11,155.31 per 100,000 people to social care in Calderdale. This is higher than the national average of £7,878.45 per 100,000 people. This suggests that the NHS is providing more funding to support social care in the area.
Higher NHS contributions may mean that health and social care services are working closely together. It could also indicate higher health needs in the community.
Calderdale has a population of 208,735 in 2023, which is smaller than the national average of 377,060.9. The population density is 567.8 people per square kilometre, while the national average is 2,468.5 people per square kilometre.
This means Calderdale is less densely populated. Providing services in less crowded areas can cost more because of travel and staffing needs.
Calderdale is also more deprived than many areas. The mean deprivation rank is 12,981.39, compared to the national average of 17,686.4. Higher deprivation can lead to greater needs for social care services.
The higher spending on social care in Calderdale shows there is a greater demand for services. More resources may be needed to meet the needs of the population.
The higher contributions from clients and the NHS suggest that funding comes from different sources. Working together with the NHS can help provide better support for people.
Understanding these factors is important for planning services. It helps to make sure that people get the care they need.
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